The company Argan Palace - Morocco (hereinafter: Argan Palace sarl) sells items Argan Palace in France and internationally.
Eager to better meet the needs of its customers, Argan Palace sarl wished to establish a sales network remotely via telephone and by electronic means (Internet) of some of its products.
The list of items Argan Palace offered under distance selling is available on the website www.arganpalace.com.
The system put in place, which implies an active approach to the customer, is in full conformity with the requirements regarding distance selling and in particular by Articles L. 111-1, L.113-3 and L. 121-18 et seq consumption.
It is noted that the company Argan Palace sarl not make any telephone solicitation of clients or prospects, and therefore the provisions of the Consumer Code apply to telephone solicitations at home, in particular articles L. L. 121-21 et seq and 121-27 of the Code of consumption, are inapplicable to transactions covered by these general conditions of sale.
Article 1: Scope
These general conditions of sale apply to all sales of Argan Palace sarl entered either through the Customer Relations Service established by the company Argan Palace sarl or via the online store accessible from the French version of website www.arganpalace.com Internet, for delivery in metropolitan France (including Corsica).
1.1 In terms of the sale by telephone, any sale of items Argan Palace sarl through the Customer Relations Service established by the company Argan Palace sarl is concluded under the condition subsequent of acceptance of these terms and conditions of sale by the customer.
1.2 In terms of the sale by electronic means (Internet), the client declares to have read these terms and conditions before placing an order. The validation of the order implies acceptance without limitation or qualification these terms and conditions of sale.
In accordance with Article 1369-1 of the Civil Code, these terms and conditions can be maintained by anyone visiting the website www.arganpalace.com by means of a computer record and can also be reproduced by the client, by means of printing; these terms and conditions will apply as they appear on the website www.arganpalace.com. In the event that, subsequent to the date of their removal from www.arganpalace.com website, these terms and conditions remain accessible to the public through other websites or through any other means, they would, however, more against the company Argan Palace sarl.
Section 2: Identification of the offerorArgan
R.C. 2180 - 49260213 PATENT - I.F. 76141254 - CNSS 7827259
Tel: (+212) 528 210 021 | Fax: (+212) 528 210 021
Address: Block 13 N 30 IHCHACH Agadir Morocco
Section 3: Information relating to Articles
Information relating to all articles Argan Palace sarl may be sold through the Customer Relations Service Company sarl Argan Palace are available, with their references on the website www.arganpalace.com
This information is consistent with the requirements required by laws and regulations in force and, in particular by Articles L. 111-1 and L.113-3 of the Consumer Code and the Ministerial Order of 3 December 1987 on consumer information on prices.
Section 4: Controls articles
Phone Orders Orders will be received, in French or English, by the Customer Relations Service Company sarl Argan Palace to call the company and what Argan Palace sarl from abroad (from Monday to Saturday from 9:30 a.m. to 7:00 p.m., except holidays.
Orders by Internet Orders may be placed over the Internet to the merchant site accessible from the French version of website www.arganpalace.com. The client retains defray the cost of telecommunications in the Internet access and use of the site www.arganpalace.com.
The photographs, graphics and descriptions of products offered for sale are only indicative and not binding on the company Argan Palace sarl. Customers have the ability to obtain additional information by contacting by telephone the Customer Relations Department of the Argan Palace.
In case of manifest error between the characteristics of items and their representation, Argan sarl Palace can not be held liable.
The customer must be able to buy a product when it is first order, open an account and fill out an order form specifying certain fields so that his selection could be taken into account by the company Argan Palace sarl.
In case of prolonged inactivity on the connection, it is possible that the selection of articles chosen before this inactivity is no longer guaranteed. The customer will be prompted to resume its selection of products from the beginning.
All steps necessary for the sale will be specified on the website www.arganpalace.com accordance with the provisions of Article 1369-1 of the Civil Code.
Pursuant to the provisions of Article 1369-2 of the Civil Code, the customer will have the opportunity, before confirming their order, to verify the details of the order and its total price, and correct errors before confirm it to express its acceptance. From the moment the client has validated his order, Argan Palace sarl will acknowledge it immediately and electronically.
However, the sale will be considered final after sending the customer to confirm the order by the company sarl Argan Palace, saying the shipment of items. Only items shipped will be charged with transportation costs.
4.3 Refused orders
In accordance with the provisions of Article L.122 1 of the Consumer Code, Argan Palace sarl will be entitled to refuse any order passed or abnormal in bad faith.
In addition, Argan Palace sarl will be entitled to refuse any order from a customer with whom there is a dispute over payment of a previous order.
Article 5: Prices of items
The price includes all items excluding tax, shipping extra.
The prices HT each article that would acquire the customer and the amount of travel expenses related to their delivery will be communicated either at his call to Customer Relations Company sarl Argan Palace, or when connecting to www.arganpalace.com website.
In accordance with the provisions of Article L.121 19 of the Consumer Code, the customer will receive, upon delivery, for each article, written confirmation of the price paid retail price of items and delivery charges at his load.
Article 6: Payment Terms
Secure payment by credit card and bank card Morocco international:
- The website accepts the Argan Palace payment by credit card via our Premier Partner Telecommerce Morocco Operator Electronic Commerce in Morocco, was established at the initiative of major banks in the market and an enterprise specialized in the field of technology information.
The secure payment is made in Moroccan dirhams with an average exchange rate of: (1 € = 11Dh).
For further information, please contact us:
Address: Technopark, Route de Nouaceur, Angle RS 114 et CT 1029 - 4th Floor. Casablanca.
Tel: (212) 5 22 50 81 20 / 25
Fax: (212) 5 22 50 47 58
Payment by payment or bank transfer:
Please note, the back of the transfer slip, your order number and your e-mail, which are indispensable to find the command to create and fax it to (+212) 528 210 021.
Our bank coordinates:
Bank: Banque Populaire - Talborjt - 55 KENNEDY AV Pdt - Agadir - Morocco
Bank account: 001010212119221045002429
No swift international: BCPOMAMCMA
Article 7: Delivery
A-The products are delivered to the address specified by the customer through the order form. The shipping costs will be disclosed after the confirmation of the order, depending on package weight and destination.
B-The customer must verify the completeness and compliance information it provides. The latter can not be held responsible for any data entry errors and the consequences in terms of delays or misdelivery. In this context, all costs incurred for the return of the order will be fully borne by the customer.
C-Argan Palace can not be held responsible for delays in delivery due to errors or disruptions due to carriers (or partial strike of postal services and transport and / or communications). The customer is required to verify the condition of the packaging of the goods upon delivery and report any damage due to carrier within 48 hours from the date of receipt.
D-An email is sent to the client to inform him of the departure of his package.
E-In case of late delivery of more than three days from the date we've indicated in the mail from, we suggest you check with your local post office the parcel is not pending ( parcels have been delivered at home are available to the client in his post office for 15 days after this period, they returned and, if appropriate, we report the delay by mail or by sending an mail. We then contacted the Post to start investigation. A Post investigation may take up to 21 working days from the date of its opening. If during this period, the product is found, it will be immediately forwarded to your home . But if the product is not found after the period of 21 days of investigation, the Post considers the package as lost. It is only after this period that we can send you a replacement product. If the ordered products were not available at this time, we will refund the amount of products affected by the loss of carrier.
NB: delivery of products is carried worldwide by the Post of Morocco and FEDEX.
Article 8: Money back - right of withdrawal and return of items
The company intends Argan Palace sarl than those of its customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for in Article L. 121-1 of the Consumer Code in the best conditions.
Thus, the customer can return the goods delivered within seven days from the date of delivery, in their original packaging, complete (accessories, manuals ...) and accompanied by the return carefully completed and a copy of the invoice, at the following address:
Argan Palace sarl, Customer Relations, Block 13 N 30 IHCHACH - Agadir, Morocco
It is for the client that he has proof of this return, which implies that the items should be returned by registered mail, or by any other means giving a certain date, the costs and risks of return that the customer's expense.
Repayment of returned items to the price charged will be made by method of payment items, by transfer to the customer's bank account within thirty days after receipt by the Company sarl Argan Palace, returned items.
Items returned incomplete, damaged, soiled or damaged by the customer will not be refunded.
Article 9: Exchange
Items returned incomplete, damaged, soiled or damaged by the customer will not be exchangeable. In case of exchange of items, the initial sale will be resolved. Payment of the new sale will be made by offsetting the amount of the previous sale, provided that any overpayment will be either a credit to the client, or a re-credit on credit card the client or the client's bank account subject to the client to resume contact with the Customer Relations Department.
In case of exchange of items through the Customer Relations Department, the new sale will be subject to these terms and conditions.
Article 10: Compliance - Security
The customer must ensure that the articles were delivered correspond to the order. In the event that the items delivered do not comply with his order, the customer must notify by telephone the Customer Relations Department of the Argan Palace LLC and return items in question.
Article 11: Intellectual property rights
Argan Palace brand, and all figurative or not, and more generally all other trademarks, artwork, images and logos on items Argan Palace, their accessories or their packaging, whether registered or not, are and remain the exclusive property of the company Argan Palace sarl.
Reproduction in whole or in part, modification or use of these marks, illustrations, images and logos for any reason and by any medium whatsoever, without prior express consent of the company Argan Palace sarl, is strictly prohibited. There is even a combination or conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo. It will be the same for all copyrights, designs, patents are the property of Argan Palace sarl.
Article 12: Disputes - Applicable Law
These general conditions of sale are subject to Moroccan law. In case of any difficulty arising in connection with the order or delivery of items Argan Palace, the customer will have the opportunity, before any legal action to seek an amicable solution, especially with the help of a consumer association or any other counsel of his choice.
Any dispute which may arise from the interpretation or execution of these general conditions of sale and its aftermath will be subject to the exclusive jurisdiction of the courts of Moroccan trade.